oks bet Privacy Policy

oks bet is committed to protecting the privacy and personal data of every player, visitor, and prospective user who interacts with our platform at oksbet.asia. This Privacy Policy ("Policy") describes how oks bet collects, processes, stores, shares, and protects your personal information in the course of providing our online gaming, sports betting, and related services to players in the Philippines.

This Policy applies to all personal data collected through the oksbet.asia website, the oks bet Progressive Web App (PWA), customer support channels (including live chat and email), and any other interaction you have with the oks bet platform or team. It does not apply to third-party websites, payment processors, or game providers whose own privacy policies govern data processed through their respective systems.

For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, oks bet is the personal information controller responsible for your personal data collected through the Platform.

oks bet operates under a valid PAGCOR (Philippine Amusement and Gaming Corporation) license and is subject to PAGCOR's data governance requirements in addition to the data privacy obligations imposed by RA 10173. oks bet has designated a Data Protection Officer (DPO) in accordance with NPC (National Privacy Commission) requirements. Contact details for the DPO are provided in Section 15 of this Policy.

oks bet collects personal data that you provide directly, data generated automatically through your use of the Platform, and data obtained from third parties in connection with identity verification and payment processing. The categories of data we collect are:

oks bet does not collect sensitive personal information (as defined under RA 10173, such as health data, biometric data, or political opinions) except where biometric facial verification is required as part of enhanced KYC procedures mandated by PAGCOR. Any such sensitive data is collected and processed only with your explicit consent and is subject to heightened security controls.

oks bet processes personal data for specific, legitimate purposes directly related to the operation of a licensed gaming platform and the delivery of services to players. We do not use your data for purposes incompatible with those for which it was collected. The primary purposes for which oks bet processes personal data are:

• Account Registration and Management: To create, maintain, verify, and administer your oks bet Account, including processing KYC documentation and ensuring compliance with the one-account-per-player rule.
• Service Delivery: To enable you to access and play games, place bets, participate in promotions, and use all features of the oks bet Platform.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and supported cryptocurrency in Philippine Peso.
• Regulatory Compliance: To fulfil obligations under the PAGCOR license, the Philippine Anti-Money Laundering Act (AMLA), RA 10173, and other applicable Philippine law.
• Responsible Gaming: To monitor gaming behaviour patterns, enforce player-requested limits, identify potential problem gambling indicators, and administer self-exclusion requests.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other prohibited conduct.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and maintain records of support interactions.
• Marketing (with consent): To send you promotional offers, bonus notifications, and game recommendations where you have provided explicit consent and have not opted out.
• Platform Improvement: To analyse usage patterns, test features, improve game recommendations, and enhance the overall player experience through aggregated, anonymised analytics.

Under the Philippine Data Privacy Act of 2012 (RA 10173), oks bet relies on the following lawful bases for processing your personal data:

• Contractual Necessity: Processing required to perform the contract with you — i.e., your oks bet Account agreement and Terms and Conditions — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with PAGCOR licensing requirements, AMLA obligations, NPC data privacy mandates, BIR reporting obligations, and other applicable Philippine law.
• Legitimate Interests: Processing carried out for oks bet's legitimate interests, including fraud prevention, security monitoring, Platform analytics, and responsible gaming oversight, balanced against your rights and interests.
• Consent: Processing for marketing communications, optional personalisation features, and any processing of sensitive personal information — where your freely given, specific, informed, and unambiguous consent has been obtained.

oks bet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that enable the Platform to remember your preferences and session state. The types of cookies we use are:

• Strictly Necessary Cookies: Essential for the Platform to function. These enable login sessions, account authentication, security tokens, and basic navigation. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limit configurations, and display preferences to provide a more personalised experience.
• Analytics Cookies: Collect anonymised, aggregated information about how players use the Platform — such as pages visited, session duration, and game preferences — to help oks bet improve the service.
• Security Cookies: Detect and prevent fraudulent activity, identify anomalous login patterns, and enforce rate-limiting on authentication attempts.

oks bet does not sell your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency processing partners receive only the transaction-specific data required to complete deposit and withdrawal requests. These providers are independently regulated financial institutions.
• KYC and Identity Verification Providers: Third-party identity verification services may process government ID scans and selfie photos solely for the purpose of completing KYC verification on behalf of oks bet.
• Game Content Providers: Licensed game studios (e.g., Pragmatic Play, PG Soft) may receive anonymised game session identifiers to resolve game outcome disputes. These providers do not receive personally identifiable account information.
• Regulatory Authorities: PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other competent Philippine government authorities may receive data as required by law, court order, or regulatory demand.
• Cloud Infrastructure and IT Service Providers: Hosting, database, and security service providers process data on oks bet's behalf under data processing agreements that impose confidentiality and security obligations equivalent to those in this Policy.
• Professional Advisers: Lawyers, auditors, and insurers engaged by oks bet may access data strictly as necessary for the provision of their professional services, subject to professional privilege and confidentiality obligations.

All third-party data processors engaged by oks bet are contractually required to implement appropriate technical and organisational security measures and to process personal data only on documented instructions from oks bet.

The oks bet Platform is operated primarily within the Philippines, and personal data is stored on servers located in the Philippines. Certain third-party service providers — including cloud infrastructure providers and international game studios — may process data outside the Philippines.

Where personal data is transferred to a country or territory outside the Philippines, oks bet takes the following measures to ensure adequate protection:

• Data processing agreements with all international service providers incorporating standard contractual clauses that require equivalent data protection standards to RA 10173.
• Transfers are limited to jurisdictions recognised by the NPC as providing an adequate level of data protection, or where specific contractual safeguards have been implemented.
• Encryption of all data in transit using TLS 1.2 or higher, regardless of the destination jurisdiction.

oks bet retains personal data for the minimum period necessary to fulfil the purposes set out in this Policy, and in compliance with applicable legal retention obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Data subject to an ongoing legal proceeding, regulatory investigation, or audit may be retained beyond standard retention periods until the matter is resolved.

oks bet implements a layered security framework designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key technical and organisational security measures include:

• Encryption in Transit: All data between your device and oks bet is protected by TLS 1.2/1.3 (256-bit SSL). No personally identifiable data is transmitted over unencrypted channels.
• Encryption at Rest: Personal data and financial records stored in oks bet databases are encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. oks bet staff are granted only the minimum level of data access required for their role. All access is logged and subject to regular audit.
• Two-Factor Authentication: All internal oks bet systems holding personal data require two-factor authentication for staff access. Players are strongly encouraged to enable 2FA on their Accounts.
• Penetration Testing and Vulnerability Management: Regular third-party security assessments and penetration tests are conducted on the Platform and its underlying infrastructure. Identified vulnerabilities are remediated on a risk-prioritised basis.
• Data Breach Response Plan: oks bet maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, oks bet will notify the NPC within 72 hours of becoming aware of the breach, and affected players will be notified without undue delay.
• Staff Training: All oks bet personnel handling personal data undergo mandatory data privacy training at onboarding and annually thereafter, covering RA 10173 obligations and the company's internal data handling procedures.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by oks bet. You may exercise these rights by contacting our Data Protection Officer using the details in Section 15:

The oks bet Platform is strictly for individuals aged 21 years and above, as required by PAGCOR and applicable Philippine gaming law. oks bet does not knowingly collect personal data from any person under 21 years of age.

If oks bet becomes aware that personal data has been collected from an individual under 21 years of age, that Account will be immediately suspended, all balances withheld pending investigation, and the personal data deleted from our systems as promptly as practicable, subject to any retention obligations that may apply under AMLA where financial transactions have occurred.

If you are a parent or guardian and believe your child has created an Account on oks bet, please contact our Data Protection Officer immediately at [email protected] or reach out via 24/7 live chat support.

oks bet may send you marketing communications — including promotional offers, bonus notifications, new game announcements, and loyalty programme updates — by email or SMS, where you have provided explicit consent to receive such communications during Account registration or at any subsequent time through Account Settings.

You may withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link included in every marketing email.
• Updating your communication preferences in Account Settings under Notifications.
• Contacting oks bet Customer Support via live chat or emailing [email protected].

Withdrawal of consent for marketing will not affect the lawfulness of any processing carried out prior to withdrawal. Opting out of marketing does not affect transactional communications necessary for Account management, such as deposit confirmations, withdrawal notifications, and security alerts.

oks bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is published at the top of this Policy.

Where changes are material — for example, where we introduce a new purpose for processing, change a data retention period significantly, or add a new category of data sharing — oks bet will notify you in advance by:

• Displaying a prominent notice on the Platform for at least 14 days before the amended Policy takes effect.
• Sending an email notification to your registered Account email address.

Your continued use of the Platform after the amended Privacy Policy takes effect constitutes your acknowledgment and, where applicable, your consent to the changes. If you do not accept the amended Policy, you should cease using the Platform and may request closure of your Account and withdrawal of your remaining balance.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by oks bet, please contact:

• Data Protection Officer (DPO): [email protected] — for all data subject rights requests, privacy complaints, and data breach notifications.
• General Customer Support: Available 24/7 via Live Chat on the Platform — for account-related privacy matters, marketing opt-outs, and general queries.
• Support Email: [email protected] — responses within 24 hours on business days.

For matters related to oks bet's PAGCOR licensing, regulatory compliance, or gaming disputes, please refer to our About Us page for regulatory contact information, or review our Terms and Conditions for the applicable dispute resolution process.